Shareholder FAQs

• Registered Address: Trustpilot Group plc, 5th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG, United Kingdom.

• Company Number: 13184807(Registered in England and Wales).

Trustpilot Group plc shares are listed on the London Stock Exchange (LSE) under the ticker symbol TRST. We are a constituent of the FTSE 250 Index.

• ISIN: GB00BNK9TP58

• SEDOL: BNK9TP5

Our Registrar is Equiniti. They are responsible for maintaining Trustpilot’s share register, which includes details of who owns our shares and how many they hold. They also handle administrative tasks such as processing share transfers, updating shareholder details, and distributing dividends (if applicable).

You can contact them at:

By post: Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA

Website: https://www.shareview.co.uk

By telephone: 0371 384 2063 (for UK calls) or +44 (0)121 415 0235 (for calls from outside the UK). Lines are open from 8.30 a.m. to 5.30 p.m. (UK time), Monday to Friday (excluding public holidays in England and Wales)

As a registered shareholder, you can manage your shareholding securely online through Equiniti’s Shareview platform. This free service allows you to:

• - View your share balance and transaction history.

• - Update your personal details, such as your address or bank account information for direct dividend payments (if applicable).

• - Elect to receive shareholder communications electronically.

• - Access proxy voting for general meetings.

• - Request replacement share certificates.

To register or log in, please visit the website https://www.shareview.co.uk.

You can update your personal details directly with our Registrar, Equiniti. The quickest way to do this is via Equiniti’s shareholder website www.shareview.com. Alternatively, you can contact Equinitiby phone or post using the contact details provided above. 

If you lose your share certificate, please contact our Registrar, Equiniti, immediately. They will guide you through the process of obtaining a replacement certificate. There may be an administration fee for replacing lost certificates.

To transfer ownership of your shares, you will need to complete a stock transfer form. This form can be obtained from Equinitior downloaded from their website. Once completed, the form, along with your share certificate, should be sent to Equinitifor processing. For specific guidance, please contact our Registrar.

Trustpilot does not offer a direct share dealing service. To buy or sell shares in Trustpilot Group plc, you will need to contact a stockbroker or a share-dealing service. Many banks and building societies offer these services. You may also be able to use Equiniti’sshare dealing service.

Our latest financial reports, including annual reports, half-year results, and preliminary results announcements, are available in the “Results, reports and presentations” section of our investor relations website. These documents are also filed with the Financial Conduct Authority's National Storage Mechanism.

Trustpilot's financial year ends on December 31st.

Information regarding AGMs and other general meetings, including notices of meeting, proxy voting results, and presentations, can be found in the "Shareholder meetings" section of our investor relations website.

Details of our Board of Directors, their biographies, and information on our corporate governance framework, including Board committees and policies, are available in the "Corporate Governance" section of our investor relations website. We are committed to high standards of corporate governance.

Trustpilot is aware that some shareholders may be targeted by unsolicited investment offers, known as "boiler room scams." These typically involve individuals or firms attempting to persuade shareholders to buy non-tradable or worthless shares, or to sell legitimate shares at below market value.

Be very cautious of any unsolicited approaches by phone, email, or post.

• Verify Identity: Always verify the identity of the caller. Ask for their name, firm, and contact details, and then check these against official records.

• Check FCA Register: Reputable firms are authorised by the Financial Conduct Authority (FCA). You can check the FCA Register at https://register.fca.org.uk/ to see if the firm is legitimate.

• Do Not Disclose Personal Information: Never give out your personal financial details to unsolicited callers.

• Report Suspicious Activity: If you receive such an offer, you should report it to the FCA by calling their Consumer Helpline on 0800 111 6768 or by visiting their website at https://www.fca.org.uk/consumers/scams. You can also report it to Action Fraud on 0300 123 2040.